Terms of Service

cleaners.cy is an online marketplace operated from the Republic of Cyprus that connects independent cleaners and cleaning businesses ("Cleaners") with customers seeking cleaning services ("Clients").

You can contact us about these Terms or anything else at contact@cleaners.cy.

"Platform" means the cleaners.cy website, mobile applications, and related services.

"Cleaner" means an individual professional or cleaning business that maintains a profile on the Platform to offer cleaning services.

"Client" means any person who uses the Platform to search for, contact, or book a Cleaner.

"Free Plan" and "Pro Plan" mean the subscription tiers described in Section 8.

"Cleaning Company" (or "Agency") means a Cleaner account that operates with a team rather than as a single individual. "Team Member" means a person who has been invited to, and approved onto, a Cleaning Company's roster. "Seat" means one place on that roster.

"Content" means any text, photographs, reviews, ratings, or other material submitted to the Platform by users.

The Platform is an intermediary. We provide the technology that allows Cleaners to present their services and Clients to find and book them. We do not provide cleaning services ourselves.

Any contract for cleaning services is concluded directly and exclusively between the Client and the Cleaner. We are not a party to that contract, and we do not act as an employer, employment agency, agent, or representative of any Cleaner or Client.

We charge no commission on bookings. Our revenue comes solely from Cleaner subscriptions as described in Section 8.

We do not guarantee the quality, safety, legality, or timeliness of any cleaning services, nor that a Cleaner or Client will complete any engagement.

You must be at least 18 years old and capable of entering into legally binding contracts to use the Platform.

You must provide accurate, current, and complete information when registering and keep it up to date. Registering with false or misleading information is a material breach of these Terms.

If you register on behalf of a business, you warrant that you are authorised to bind that business to these Terms.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at contact@cleaners.cy if you suspect unauthorised use of your account.

Before a Cleaner profile becomes visible to Clients, the Cleaner must complete our identity verification process. This means submitting a photo of a government identity document, a photograph of themselves so we can check they are the person shown on that document, and (for Cleaners applying as individuals) a sworn declaration about their criminal record.

The sworn declaration is a statement that the Cleaner has no criminal convictions, that no criminal proceedings are pending against them, and that the information in their application is true. Making a false declaration is a material breach of these Terms and grounds for immediate removal from the Platform, and may itself be a criminal offence. We record that the declaration was made and when; we do not collect criminal record certificates.

Cleaning Companies are not asked to make this declaration, and do not upload identity documents of their own. Instead, a Company gives a staff vetting warranty when it registers, confirming that it has verified the identity and right to work of each Team Member it adds, that it complies with Cyprus employment law (including holding a valid employers' liability insurance certificate where the law requires one), and that it alone is responsible for these matters; we check the Company's registration number and its signing director against the Cyprus Registrar of Companies before approving it. Each Team Member makes the sworn declaration when verifying their own identity.

Approval of a profile is at our reasonable discretion. We may decline, or later withdraw, approval where documents appear invalid, information is inaccurate, or we have reasonable concerns about safety or compliance.

A "verified" badge means only that the Cleaner has completed our document check. It is not an endorsement, guarantee, or warranty of the Cleaner, their qualifications, or the quality of their services.

We may ask a Cleaner to re-verify their identity at any time.

A booking starts as a request. It does not bind either side until the Cleaner confirms it. If the Cleaner declines, or never responds, no contract for cleaning services comes into existence.

We ask Cleaners to answer a request within two (2) hours. That is a service target rather than a guarantee, and a request may stay pending for longer.

A Client may cancel a request that has not been confirmed yet at any time. Once a booking is confirmed, a Client may cancel it through the Platform up to twelve (12) hours before the scheduled start time. Closer to the appointment than that, cancellation has to be arranged directly with the Cleaner.

A Cleaner may cancel a confirmed booking through the Platform. Cancelling confirmed bookings repeatedly may lead to suspension under Section 20.

We may change the notice periods in this Section so the Platform stays fair to both sides. The periods that apply to a booking are the ones shown in the apps when it is made.

A Client may mark a booking as recurring, for example weekly or fortnightly. The pattern is recorded with the booking to tell the Cleaner the schedule you want; each later appointment is still arranged between you and the Cleaner, and marking a booking as recurring commits neither side to a long-term arrangement.

A Cleaning Company invites Team Members by email address. Each Team Member registers their own account and is verified in their own name under Section 5. We do not create accounts on a Company's behalf, and a Company cannot add someone who has not registered and been approved.

When a Cleaning Company accepts a booking it must assign that booking to a Team Member who is on its active roster and approved by us. The assigned Team Member is shown to the Client.

A Team Member can see the bookings assigned to them, including the Client's name, contact details and the address for that job, and can mark them as completed.

A Cleaning Company starts on the Free Plan on the same terms as an individual Cleaner: five (5) unique Clients at no charge. Beyond that it must hold an active Pro subscription with at least as many Seats as it has active Team Members, and while Seats do not cover the roster, bookings cannot be confirmed.

The Cleaning Company alone is responsible for its Team Members: their employment or engagement, their pay and statutory contributions, their conduct on a job, and the accuracy of what it tells us about them. We are not their employer, and Section 13 applies to the Company as it does to any other Cleaner.

A Cleaning Company must remove a Team Member from its roster when that person stops working for it. Removal affects future assignments only; bookings already confirmed are unchanged.

The Free Plan is free of charge indefinitely and allows a Cleaner, whether an individual or a Cleaning Company, to be listed on the Platform and to serve up to five (5) unique Clients through the Platform.

The Pro Plan costs €19.99 per month or €199.99 per year (a saving of €39.89 compared to twelve monthly payments). It removes the five-client cap and includes the additional features described on the Platform at the time of purchase.

Unless expressly stated otherwise, prices include any applicable VAT.

For Cleaning Companies the Pro Plan is charged per Seat, one Seat for each active Team Member. The first Seat costs the same as an individual Pro subscription, and every additional Seat costs €9.99 per month or €99.99 per year. A Cleaning Company that has passed the five-client limit needs Seats covering its whole roster, as described in Section 7.

Clients do not pay to use the Platform.

Pro subscriptions renew automatically at the end of each billing period (monthly or yearly, as applicable) until cancelled.

You may cancel at any time from your account settings or by emailing contact@cleaners.cy. Cancellation takes effect at the end of the current billing period; you keep Pro features until then.

Except where required by law or expressly stated in these Terms, amounts already paid are not refunded on a pro-rata basis when you cancel.

If a payment fails and remains unpaid after we notify you, we may downgrade your account to the Free Plan.

If you subscribe to the Pro Plan as a consumer, you have a statutory right to withdraw from the subscription within fourteen (14) days of purchase without giving any reason, in accordance with the Consumer Protection Law of 2021 (Law 112(I)/2021) of the Republic of Cyprus.

By activating your subscription immediately, you request that the service begins during the withdrawal period. If you then withdraw within the 14-day period, you will be refunded the amount paid less a proportionate charge for the period during which the service was provided.

To exercise this right, email contact@cleaners.cy within the 14-day period with an unequivocal statement that you wish to withdraw.

We may change subscription prices from time to time. We will give you at least thirty (30) days’ notice of any price change by email or through the Platform.

Price changes take effect from your next billing period after the notice period ends. If you do not agree with a price change, you may cancel before it takes effect; continued use of the Pro Plan after that date constitutes acceptance of the new price.

The Platform does not process, hold, or transfer payments between Clients and Cleaners, and does not store payment card data for that purpose. Payment for cleaning services is arranged and settled directly between the Client and the Cleaner.

Cleaners set their own prices and are solely responsible for issuing any receipts or invoices required by law.

Any dispute about payment for cleaning services is a matter between the Client and the Cleaner. We may, but are not obliged to, assist in resolving such disputes.

Cleaners are independent professionals or businesses. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between any Cleaner and cleaners.cy.

Each Cleaner is solely responsible for: holding any licence or permit required for their activity; their registration with, and contributions to, the Tax Department, Social Insurance Services, and GeSY (General Healthcare System), as applicable; having the legal right to work in the Republic of Cyprus; and obtaining any insurance appropriate to their activity.

Cleaners must keep their profile accurate, honour confirmed bookings or cancel them within a reasonable time, and perform services with reasonable skill and care and in compliance with applicable law.

Clients may review Cleaners only after a completed booking. Reviews must reflect the reviewer’s genuine experience.

A Cleaner may publish one public reply to a review about them. Replies are subject to the same rules as reviews.

If you believe a review breaches these Terms, you can flag it for moderation from the Platform. We consider flagged content and may remove it, leave it in place, or ask for more information.

By submitting Content you grant us a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, and distribute that Content on and in connection with the Platform.

You warrant that your Content does not infringe any third-party rights and is not unlawful, defamatory, or misleading.

We may remove or refuse Content that we reasonably consider unlawful, offensive, fake, or in breach of these Terms. Attempting to manipulate ratings (including submitting fake reviews or offering incentives for reviews) is prohibited.

You must not: use the Platform for any unlawful purpose; impersonate any person or misrepresent your affiliation with any person or entity; circumvent the five-client cap or any other Platform rule or technical restriction; scrape, harvest, or systematically extract data from the Platform; upload malicious code or interfere with the Platform’s operation; or use another user’s personal data for any purpose other than arranging cleaning services through the Platform.

The Platform, including its software, design, logos, and trade marks, is owned by or licensed to cleaners.cy and is protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, or create derivative works of any part of the Platform.

You retain ownership of your Content, subject to the licence granted in Section 14.

The Platform is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation, and we may modify, suspend, or discontinue any feature at any time.

We do not guarantee that a Cleaner will receive bookings or clients, or that a Client will find a suitable Cleaner.

Nothing in this section limits your statutory rights as a consumer.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of the Republic of Cyprus.

Subject to the above, we are not liable for: the acts or omissions of any Cleaner or Client, including the performance or non-performance of cleaning services; loss of profits, loss of business, or indirect or consequential loss; or loss or damage arising from events beyond our reasonable control.

Subject to the above, our total aggregate liability to you arising out of or in connection with the Platform is limited to the greater of (a) the subscription fees you paid to us in the twelve (12) months preceding the event giving rise to the claim and (b) €100.

You agree to indemnify us against claims, losses, and reasonable expenses (including legal fees) brought by a third party arising from your breach of these Terms, your Content, or your provision or receipt of cleaning services, except to the extent caused by our own breach or negligence.

You may close your account at any time. Instructions for account deletion are available in your account settings or by emailing contact@cleaners.cy.

We may suspend or terminate your account, with notice where practicable, if you materially breach these Terms, submit false or forged documents, abuse other users, or use the Platform unlawfully.

On termination, your right to use the Platform ceases. Sections which by their nature should survive termination (including Sections 14, 18, 19, and 24) continue to apply.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and Cyprus Law 125(I)/2018. How we collect and use personal data is described in our Privacy Policy, available at cleaners.cy/privacy, which forms part of these Terms.

We may amend these Terms from time to time, for example to reflect changes in law or new features. For material changes we will give at least thirty (30) days’ notice by email or through the Platform.

Continued use of the Platform after the changes take effect constitutes acceptance of the amended Terms. If you do not agree, you should stop using the Platform and may close your account.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

A failure by us to enforce any right under these Terms is not a waiver of that right.

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor of our business, provided your rights are not reduced.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Platform.

These Terms are governed by the laws of the Republic of Cyprus. The courts of the Republic of Cyprus have exclusive jurisdiction over any dispute arising from these Terms or the Platform, without prejudice to any mandatory consumer protections that entitle you to bring proceedings elsewhere.

If you are a consumer, you may also refer complaints to the Consumer Protection Service of the Ministry of Energy, Commerce and Industry of the Republic of Cyprus, or use an approved alternative dispute resolution (ADR) body.

We encourage you to contact us first at contact@cleaners.cy. Most issues can be resolved quickly and informally.

Questions about these Terms can be sent to contact@cleaners.cy.